Draft, not yet in force. This page is being reviewed and will apply once it is published with a date.

The free trial

• Every plan starts with a 14-day free trial. You add a card when you sign up; nothing is charged during the trial.
• We email you 3 days before the first charge, with the amount, the date and how to cancel.
• Cancel during the trial and you are never charged. At the trial's end the workspace turns read-only.

Cancelling a paid plan

• An owner cancels from Settings at any time. The cancellation takes effect at the end of the period already paid for, and access stays until then.
• After that the workspace is read-only: everything can still be seen and exported, but nothing new can be added, synced or sent. Restarting the plan restores everything at once.
• After 30 days read-only, the workspace is scheduled for deletion, with emails 30 and 7 days before.

Refunds

• Monthly plans: no refunds for part of a month.
• Annual plans (outside India at launch): a full refund if you ask within 14 days of the first annual charge.
• A charge made in error is refunded in full.
• Refunds go back to the card or account that paid, through our payment provider, usually within 5 to 10 working days of our approval.

A failed payment

If a payment fails, our payment provider tries again on its schedule, and owners see a notice and get an email. After 14 days unpaid, the workspace turns read-only until the payment goes through.

Asking for a refund

Write to contact.us@paralleon.com from an owner's address, with the workspace's name and the date of the charge.