Draft, not yet in force. This page is being reviewed and will apply once it is published with a date.

1. The parties

These terms are an agreement between Raysho OPC Private Limited (One Person Company) ("Raysho", "we", "us"), whose details are below, and the business that creates an account for Paralleon CRM ("the customer", "you"). The person who accepts them confirms they may bind that business.

Paralleon CRM is for business use only. It is not offered to consumers, and you may not use it for personal, family or household purposes. To the extent the law allows, consumer-protection rules that apply only to consumers do not apply to this agreement.

2. Accounts and seats

• An account holds one or more workspaces. Each person who uses a workspace takes a seat; the plan is priced per seat.
• Owners add and remove people and are responsible for everyone they let in. Keep sign-in details private and tell us at once if you think an account has been misused.
• The information you give us, including billing details, must be accurate and kept up to date.

3. Trial, fees, taxes and renewal

• Every plan starts with a 14-day free trial. A card is added at sign-up; the first charge is on day 15 unless you cancel before then. We email you 3 days before it.
• Fees are as shown on Pricing when you subscribe, per seat, monthly or annually. Plans renew automatically for the same period until cancelled.
• Adding seats is charged from the day they are added, in proportion to the period left; removing seats takes effect at the next renewal.
• We may change prices for future periods, with at least 30 days' email notice before the change applies to you.
• No tax is added to the price at present. If we become required to charge a tax, it will be shown on the invoice, and you will pay it unless you give us a valid exemption.
• If a payment fails and stays unpaid for 14 days, the workspace becomes read-only until it is paid.

4. Cancellation and refunds

You can cancel at any time from Settings; it takes effect at the end of the period paid for. Refunds are as set out on Refunds and cancellation.

5. Your data

• You own the data you put into the service or sync into it. You give us only the rights we need to provide, secure and support the service for you.
• Our Data Processing Agreement applies to personal data we process for you, and our Acceptable Use Policy applies to how the service is used. Both form part of these terms.
• You are responsible for having a lawful basis for the personal data you keep, import and contact, including prospects.
• You can export your data at any time while the account is open, and for 30 days after it ends.

6. AI features

The AI features write summaries, suggested next steps and reply drafts. AI output can be wrong or incomplete. Check it before you rely on it, send it or act on it; you are responsible for what you choose to use. The AI never sends anything or changes a record without a person's click. Each plan includes a monthly AI allowance, as described on Pricing.

7. Intellectual property

We own Paralleon CRM, its software, design and documentation. We give you a non-exclusive, non-transferable right to use it during your subscription for your business. Do not copy, resell, reverse-engineer or build a competing product from it. If you send us feedback, we may use it freely.

8. Confidentiality

Each party keeps the other's non-public information confidential, uses it only for this agreement, and shares it only with people who need it and are bound to keep it confidential. This does not cover information that is public, already known, independently developed, or that the law requires to be disclosed.

9. Availability and changes to the service

We work to keep the service available and to give notice of planned maintenance, but at launch we make no uptime commitment. We may improve and change the service; we will not remove a core feature you pay for during a paid period without notice and, where it matters to you, a pro-rata refund.

10. Suspension and termination

• We may suspend access, with notice where reasonable, if the account breaks these terms or the Acceptable Use Policy, if fees are overdue, or to prevent harm to the service or others.
• Either party may end this agreement if the other materially breaches it and does not fix the breach within 30 days of notice.
• When the agreement ends, the workspace becomes read-only, you can export your data for 30 days, and then it is deleted, with backups following within 30 days.

11. Disclaimers

Apart from what these terms say, the service is provided "as is". To the extent the law allows, we disclaim implied warranties such as merchantability, fitness for a particular purpose and non-infringement. We are not responsible for Google, Microsoft or other services you connect.

12. Limitation of liability

To the extent the law allows: neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue or data beyond restoring it from backups; and each party's total liability under this agreement is limited to the fees you paid us in the 12 months before the claim. These limits do not apply to your payment obligations, to either party's indemnity below, or to liability the law does not allow to be limited.

13. Indemnities

• We will defend you against a third-party claim that the service, as we provide it, infringes their intellectual property, and pay what a court awards or we agree to settle.
• You will defend us against a third-party claim arising from your data, from how you contact people through the service, or from a breach of the Acceptable Use Policy, and pay what a court awards or you agree to settle.
• The party claiming must tell the other promptly, let them control the defence, and help reasonably.

14. Governing law and courts

This agreement is governed by the laws of India. The courts at Faridabad, Haryana have exclusive jurisdiction over any dispute arising from it.

15. Changes to these terms

We may update these terms. We publish the new version here with its date and email account owners at least 30 days before a material change applies. If you do not agree, you may cancel before it applies. This is version 1.0.

16. General

Neither party may transfer this agreement without the other's consent, except to a successor of its business. Neither is liable for delays caused by events beyond its reasonable control. If a part of these terms is unenforceable, the rest stands. These terms, with the documents they refer to, are the whole agreement between the parties about the service.

17. Contact

Notices to us: contactus@raysho.ai. Support: contact.us@paralleon.com. Our full details are on Contact.